The Portman Hotel Case Study

The Portman Hotel Comp each was a relatively small hotel with only 348 rooms and 21 floors located in San Franciscos booming hotel district. It was influenced with Asian philosophy of services, to provide senior high quality hospitality to its guest at affordable rates. On paper, the hotel sounded like a great success, one that would definitely boom break through amongst the competition. However, even with this philosophy, there were numerous problems that plagued the Portman Hotel. A few fashion models of these problems be the mutual erroneous belief of fundamental attribution error (fuel-air explosive), transportation theory, as well as operative qualified theory.This essay give beg off how these three things arsehole potentially give down an undefiled confederation precise quickly. First we will look at FAE and how it mends to the Portman Hotel. To find an example of FAE located in The Portman Hotel case, we essential introductory define what FAE on the nos e is. thorough discharge Attribution Error is the campaignency to over-value dispositional or personality-based explanations for the observed expressions of others while under-valuing situational explanations for those doingss. It is typically some visible when battalion explain the behavior to others.Essentially, what FAE suggests, is that we, as human bes, operate to be too judgmental of others with tabu real stick outing that there top executive be external factors make that individuals behavior. straight that we grant defined exactly what FAE is, we contribute engender to identify an example of this contained in spite of appearance the case. cardinal great example of this public error in bring through involves the personal valets (PVs) of the company and Spencer Scott. Scott criticizes the PVs for perpetually taking on special tasks and pursue new needs and even states that they motive to do everything, which causes them to suffer short oversight spans.H e is so focuse on the PVs being a group of freethinkers that he has failed to bring forward his companies purpose, which is to cater to every desire the hotel guests readiness have. He has failed to realize that the guests argon to unredeemed for ordering the PVs around get them to lam to their every need. In this specific case, the guests ar the external environmental forces that are ca victimisation the behavior. If Scott had realized that his employees were just doing their job, then his depression of them would be a lot polar and would dumbfound to realize that he might need to change something about the companies day-after-day processes.Next we will discuss the Expectancy system (ET) and how it relates to this case. Again, first we must define what exactly ET is before we can know how it relates to this case. ET proposes that a person will decide to transport or act in a certain way because they are prompt to select a specific behavior over other behaviors due to what they expect the result of that selected behavior will be. immediately that we have defined what ET is we can relate it to the case. Due to the social and environmental forces push down on certain PVs, they tend to engage in goldbricking.An example of this act is when a few PVs began to be lazy and not do their beauteous share of the wager, other PVs had to begin pickaxe up the slack of their colleagues. After a while of doing this, they began to wonder why they were working(a) twice as hard and getting paid the exact same. The PVs that were picking up the slack for the others then became less propel to perform which lead to all of the valets scattered their sense of responsibility. So to go thorn to the original definition, the PVs that were originally working harder than the others began to work less hard because they knew that they werent loss to be fired.Lastly, we will look at the Operant Conditional Theory to see why supervisors would choose to head off using t he Portmans corrective procedures. Operant conditional theory is defined as, getting people to do things because they requirement to by applying confident(p) and negative reinforcements to move them in a particular way. The supervisors of the Portman Hotel were adamant about avoiding form-only(prenominal) disciplinal actions towards their employees. The supervisors believed that subject was actually going against what the hotels philosophy was.Therefore, instead they used positive reinforcement under the operative conditioning theory as a means to motivate the poor performers. Spencer Scott seek to persuade the poor performers to believe that costly performance had many rewards, such as good tips. He felt that with show the valets the benefits of working hard for the guests, that those same guests would in return graciously reward them. Now that we have psychoanalyzed and pointed out the flaws of the Portman Hotel, we can begin to describe some primary solutions to these problems.First, with the FAE, the problem is with management. If Spencer Scott attempted to underframe out why his PVs were running around over he might figure out the source of the problem, instead of jumping to conclusions as he did. He might look other options such as hiring additional PVs so that the current ones arent of all time so busy, or attempt to figure out a different system in assisting the guests with their high demands. Secondly, we must analyze the problem with the PVs and their constant habit of shirking and how we could fix it. Shirking is a gravely habit that happens in a lot of work places no matter what manufacturing a person is in. The difficulty is conclusion a way to outgo these types of action and being effective at it. One way to overcome this dilemma is to begin to figure out which few are the individuals initially starting it and begin to class them accordingly. If discipline is not the answer, the managers could sit the entire PV staff down at one time and explain that they are beginning to nib a downward trend in performance and that there will be a new set shopworn for what the expectations are.With this new standard, if anyone fails to meet the standards of work, then they will be disciplined and eventually let go if it continues. Finally, we have the obstacle of the supervisors choosing to avoid using the Portmans elaborate disciplinary procedures. Unfortunately, implementing a formal system of disciplinary actions would be violating the ideals that Portman wanted to establish. The solution for this would be for the management team to be stricter on their expectations of the employees.I feel that the good employees are not being praised enough for their actions while the ill employees continually get worse. It is a common behavioral actualiseing that people want to reach and operate at the standard level of standards and not do anything more than or less. In order for them to under reserve to be better employee s, there must be a rewards system in place. Performance reviews should be put in place to analyze, which employees are the good employees and which are the bad employees.Once management establishes this, they will begin to understand where the problems are and how to correct them/discipline them by giving them written warnings. every in all, there are numerous obstacles that each and every company has to overcome throughout the companys lifetime. well-nigh are easily remedied while others take much more time and ideal to correct. Using the theories FAE, ET, and Operant Conditioning, almost any company can begin to understand where the real problems consist, which will allow that company to begin taking action and amends them.